Mobijet is a Customer Support & Agents Management App. Mobijet App Supports wide range of features like Realtime communication between Agents & Clients, Agents & Agents Chats , calls. On the top of that Everything is monitored by Admin. Even if admin is not available to monitor at any particular time, the App records the activity as long the admin sets and later admin can review the activity All at once.
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USER APP FEATURES LIST
Agents & Customer Login

Separate Interface for Customer & Agents (also Dept. Manager & Second Admin)

Show Email OR Phone login option based on the Authentication type set by Admin

Customer can Login / Register New account using Phone / Email

Agents can Login / Register New account using Phone / Email

Verify Phone number using OTP

Forgot Password / Send Reset Link in email

Login & registration can be Enabled / Disabled by Admin

Approve New account after Admin Verification (On/Off)

Single Device Login at a time

Save Current Device Details in server

Notify Admin on New user join
Customer Support Ticket / Chat

Auto-create Support Ticket on New Customer joined (On/Off)

Customer can create support ticket by selecting Department

Automatically Assign the Departments Agents in Support Ticket

Agents & customer can communicate in the Support Chat room

Share Multi Media & Files easily

Agents can / cannot see Ticket Customer name & Photo

Second Admin can / cannot see Ticket Customer name & Photo

Department manager can / cannot see Ticket Customer name & Photo

Change Department Status (Mark attention, Request Close, Active, Closed)

Customer can / cannot see joined Agents name & Photo

Customer can see all other agents in Support Chat room.

SECRET CHAT mode for Agents (Multiple agents can chat in the same support chatroom yet the Customer cannot see those messages)

Quick Replies (Save / preset message templates)

Realtime typing… indicator

Agents can see if customer is Online

Customer can see if agent is Online

Assign an agent for CALL with Customer

Call events are saved in the activity history

Delete Message (Admin will still be able to read it from Admin App)

Admin can also delete message (with reason that will be visible to sender)

Tickets are sorted department wise

Customer can leave Rating / Feedback after closing ticket

Reopen ticket after XX days (if allowed by admin)

Agents & Customers cannot delete the Chatroom

Ticket messages & media auto deleted in XX days after closing

Agent cannot see other Agents contact details

Agent cannot see Customer contact details

Customer cannot see Agents contact details

Each events are recorded and shown to Admin
Agent’s Individual Chat

Agent can chat with Other agents (if enabled)

Chat messages are NOT encrypted (visible to Admin)

Admin can read all the messages directly from Admin App

isTyping Indicator

Audio & video calls

Call history monitored by Agent

Call ringing & Notification Alerts

Mute / Unmute Notifications

Reply to Message

Report/ Complain to Admin from Chatroom

Delete Message (Admin will still be able to read it from Admin App. Admin can also see if that message was actually read by peer before delete)

Admin can also delete message (with reason that will be visible to sender)

Agents cannot delete the Chatroom

Admin can set auto-delete messages after XX days & are removed from server

Agent cannot see other Agent contact details

Each events are recorded and shown to Admin
Agent’s Group Chat

Create Group Chat with Multiple Agents

Add / Remove unlimited agents by Group Admin

Chat messages are NOT encrypted (visible to Admin)

Share Multi media, Files very easily

Reply to Message

Mute / Unmute Notifications

Admin can read all the messages directly from Admin App

Agents cannot delete the Chatroom

Agent cannot see other Agents contact details

Each events are recorded and shown to Admin
Custom Tab (WebView)

Show an extra tab with custom “label” (optional)

Show Website to Customers set by Admin

Show Website to Agents set by Admin

Awesome Loading & Navigation experince in WebView

Custom tab position

Footers & Headers visibility may be turned On/Off
Profile

Change Photo, Fullname

Editing profile may require REVIEW by admin

Admin can also change user name, photo from the Admin Ap.

Admin can change registered Email / phone for any Particular user

Recieve Notification on Email / Phone Change by Admin

Can be Forced logout by Admin
Notification Alerts

Recieve all type of events & Alerts

Ticket Chatroom Notifications

Agent’s Chat notification

Group Chat notification

Account activity related

Notificatons are auto-deleted by Admin after XX days
Department tab (for Department Mananger)

Agent can see Departments where he/she is a Manager

Create New Department

Manage Existing Departments

Add/ Remove agents to Departments

See All tickets in the Departments

Set Department visibility to OFF (This will make the department hidden from the Select Department page while creating Support Tickets by Agents & Customers)

Track Department Activity

Each events are recorded and shown to Admin
Users tab (for Second Admin)

Second Admin can see all Agents, Name , ID & photo

Second Admin can see all Customers, Name, ID & photo

See Agents Statistics if allowed (like- how many tickets, departments linked etc.)

Cannot see Agents contact details

Cannot see Customer contact details

All App settings will be visible to Second Admin which admin has assigned