Mobijet ADMIN - Manage & Monitor Agents, Customer & Payments | Android & iOS Flutter app 1.0.0

Mobijet Admin is used to Manage & monitor Mobijet Agent, Clients & Customer Support Tickets. It has variety of useful monitoring features. It offers Admin, a set of tools for Monitoring agents, customer and their chats.

ADMIN APP FEATURES LIST​

Secure Admin Login​

Login from Admin
Email/Password Login for Admin
Set Security PIN
Multi-Device Login

Dashboard Stastics​

Agents, Customers, Departments, Tickets, Groups, Agent Chats Count
View Current Second Admin
Statistics
View Agents & Customers who are online
Recent Support Tickets
Recent Agent’s Group Chat
Recent Individual Chat
View Reports/Complains by Users
Recently Joined Customers & Agents
Activity history & Alerts button

All Customers​

View All Customers
Add Customers Manually (with Email/password OR Phone)
For manually added customers with Email Id. Ask them to use the FORGET PASSWAORD option at the Login Page
Search Customers by Name, User ID, Firebase UID, Phone, Email
Sort by Approved, Blocked, Pending, Online Customers
View Customer Profile
View Account Current Status
Approve / Block Customer (with message)
View Account alert message
View/Edit Customer’s Name, Phone, Email, Photo
Customer Ticket Counts
View Customer Ticket List
View Customer Device Information
View Lastseen, Joined on, Account created by, Firebase UID
View Current Login Status
View Notification Delivery Status
Force Logout (Customer Will be logout from thier device)
View Customer Notification
View Android, iOS visit counts
Call / Email Redirect Button

All Agents​

View All Agents
Add Agents Manually (with Email/password OR Phone)
For manually added agents with Email Id. Ask them to use the FORGET PASSWAORD option at the Login Page
Search Agents by Name, User ID, Firebase UID, Phone, Email
Sort by Approved, Blocked, Pending, Online Agents
View Agent Profile
View Account Current Status
Approve / Block Agent (with message)
View Account alert message
View/Edit Agent’s Name, Phone, Email, Photo
Agent Ticket Counts
View Agent Ticket List
View Agent Device Information
View Lastseen, Joined on, Account created by, Firebase UID
View Current Login Status
View Notification Delivery Status
Force Logout (Agent Will be logout from thier device)
View Agent Notification
View Android, iOS visit counts
Call / Email Redirect Button
All activities & change alerts will be sent to Admin

Assign Second Admin​

Assign an AGENT as SECOND ADMIN who can use the User App to Manage & Monitor with Special Roles Assigned.
Assign / Change Second Admin anytime
Agent will be notified automatically
All activities & change alerts will be sent to Admin

DEPARTMENT MODE Settings​

Enable “Department based contents” to Activate DEPARTMENT MODE or else it will be GLOBAL MODE.
Setup Departments (Agents, Customers, Support Tickets etc. will be limited to their departments)
View All Departments
View Each Department Profile
Edit Department Description
Enable / Disable Department
View Department Status
Create /Edit / Delete Department
Set / Remove Department Logo
Add Agents to Departments (Dept. Manager & agents will be automatically assigned to any Support Ticket created in this Department)
Assign/ Remove an agent as DEPARTMENT MANAGER
Remove Agents from Department
Department Statistics
View Department Activity Histoy
View Department Last edited, Last edited on, Created by, Created on
View Department Support Tickets
All activities & change alerts will be sent to Admin
Please Note : (Assigned DEPARTMENT MANAGER will manage this department from the User App > Departments)
Please Note : (Disabled departments will not ve visible to Agents & Customer at “Select Department Page” while creating a new support ticket)

GLOBAL MODE Settings​

Agents & Customer will be organized without any zones/departments
Set DEFAULT AGENTS (These agents will be automatically assigned to every new Support Ticket assigned by Customer )
Add / Remove agents manually to this list
Enable / Disable Auto-add new Agents feature (Agents will be automatically added to this list when they register a new account)
Second Admin Can Also set/ modify these DEFAULT AGENTS list.

Customer Support Ticket​

Monitor All Support Tickets
Search Ticket by Ticket ID
View Ticket Chat Room
Read Agents & Customer Messages in realtime
View Agents & Customer Call History
View All events happened in this Support Ticket
View if Agent / Customer is Online
Read Agent’s SECRET CHAT messages
Change Ticket Status (Re-open / Close / Mark Attention / others)
Change Ticket Department
View Ticket Details- Customer, Calling Agent, Created by , Created on etc.
View All Agents assigned in Ticket (Tap on Agent to View Profile)
Read Deleted Messages by Agents & Customers
Delete Messages (for Agents and customer)
Mention Delete reason for each Message (visible to sender only)
Delete Support Ticket OR set auto-delete after XX days
Set if Agent Can Call Customer in ticket
See Rating & Feedback given by Customer in Ticket Detail page
Track Ticket Activities
Complete Monitoring Support Chat

Agent’s Individual Chats​

Monitor Agent’s Individual Chats
View Chat Room
Read All Messages in realtime
View Agents Call History
View if Agents are Online
Read Deleted Messages by Agents
See if the deleted message is actually seen by peer
Delete Messages (for Agents – with reason)
Delete the Complete Chatroom OR set for auto delete after XX days
Complete Monitoring Agent Chat

Agent’s Group Chats​

Monitor Agent’s Group Chats
Multiple Agents in each Group created by Agent
Read All Messages in realtime
View Agents List added in Group
Read Deleted Messages by Agents
Delete Messages (for Agents – with reason)
Delete the Complete Chatroom OR set for auto delete after XX days
Complete Monitoring Agents Group Chat

Role Manager​

Admin can Assign Agents Roles
User App Inteface will dynamically change based on the Roles assigned to Agent, Customer
Assign the following Roles to -
Second Admin, Dept. manager, Agent, Customer :

( View Global Customers / View Dept. Customers / View Global Agents / View All Agents/ View Customer Name & Photo / View Customer Statistics / View Customer contact details / View Agent Name & Photo / View Agent Statistics / View Agent Contact Details / View All Departments / View Department Statistics / Create / Delete Department / Add/ Remove agents / View Global Tickets / View Assigned Tickets / Create New Ticket / Chat with customer / View Joined agents / Schedule calls in Ticket / Change Ticket Status / Close ticket / Reopen ticket / View Global Group Chat / View Dept group Chat/ Create Group Chat / View Global Agent Chats / Start new chat )