- Developer
- Thinkcreative_Technologies
Mobijet Admin is used to Manage & monitor Mobijet Agent, Clients & Customer Support Tickets. It has variety of useful monitoring features. It offers Admin, a set of tools for Monitoring agents, customer and their chats.
ADMIN APP FEATURES LIST
Secure Admin Login
Login from Admin Email/Password Login for Admin Set Security PIN Multi-Device LoginDashboard Stastics
Agents, Customers, Departments, Tickets, Groups, Agent Chats Count View Current Second Admin Statistics View Agents & Customers who are online Recent Support Tickets Recent Agent’s Group Chat Recent Individual Chat View Reports/Complains by Users Recently Joined Customers & Agents Activity history & Alerts buttonAll Customers
View All Customers Add Customers Manually (with Email/password OR Phone) For manually added customers with Email Id. Ask them to use the FORGET PASSWAORD option at the Login Page Search Customers by Name, User ID, Firebase UID, Phone, Email Sort by Approved, Blocked, Pending, Online Customers View Customer Profile View Account Current Status Approve / Block Customer (with message) View Account alert message View/Edit Customer’s Name, Phone, Email, Photo Customer Ticket Counts View Customer Ticket List View Customer Device Information View Lastseen, Joined on, Account created by, Firebase UID View Current Login Status View Notification Delivery Status Force Logout (Customer Will be logout from thier device) View Customer Notification View Android, iOS visit counts Call / Email Redirect ButtonAll Agents
View All Agents Add Agents Manually (with Email/password OR Phone) For manually added agents with Email Id. Ask them to use the FORGET PASSWAORD option at the Login Page Search Agents by Name, User ID, Firebase UID, Phone, Email Sort by Approved, Blocked, Pending, Online Agents View Agent Profile View Account Current Status Approve / Block Agent (with message) View Account alert message View/Edit Agent’s Name, Phone, Email, Photo Agent Ticket Counts View Agent Ticket List View Agent Device Information View Lastseen, Joined on, Account created by, Firebase UID View Current Login Status View Notification Delivery Status Force Logout (Agent Will be logout from thier device) View Agent Notification View Android, iOS visit counts Call / Email Redirect Button All activities & change alerts will be sent to AdminAssign Second Admin
Assign an AGENT as SECOND ADMIN who can use the User App to Manage & Monitor with Special Roles Assigned. Assign / Change Second Admin anytime Agent will be notified automatically All activities & change alerts will be sent to AdminDEPARTMENT MODE Settings
Enable “Department based contents” to Activate DEPARTMENT MODE or else it will be GLOBAL MODE. Setup Departments (Agents, Customers, Support Tickets etc. will be limited to their departments) View All Departments View Each Department Profile Edit Department Description Enable / Disable Department View Department Status Create /Edit / Delete Department Set / Remove Department Logo Add Agents to Departments (Dept. Manager & agents will be automatically assigned to any Support Ticket created in this Department) Assign/ Remove an agent as DEPARTMENT MANAGER Remove Agents from Department Department Statistics View Department Activity Histoy View Department Last edited, Last edited on, Created by, Created on View Department Support Tickets All activities & change alerts will be sent to AdminPlease Note : (Assigned DEPARTMENT MANAGER will manage this department from the User App > Departments)
Please Note : (Disabled departments will not ve visible to Agents & Customer at “Select Department Page” while creating a new support ticket)
GLOBAL MODE Settings
Agents & Customer will be organized without any zones/departments Set DEFAULT AGENTS (These agents will be automatically assigned to every new Support Ticket assigned by Customer ) Add / Remove agents manually to this list Enable / Disable Auto-add new Agents feature (Agents will be automatically added to this list when they register a new account) Second Admin Can Also set/ modify these DEFAULT AGENTS list.Customer Support Ticket
Monitor All Support Tickets Search Ticket by Ticket ID View Ticket Chat Room Read Agents & Customer Messages in realtime View Agents & Customer Call History View All events happened in this Support Ticket View if Agent / Customer is Online Read Agent’s SECRET CHAT messages Change Ticket Status (Re-open / Close / Mark Attention / others) Change Ticket Department View Ticket Details- Customer, Calling Agent, Created by , Created on etc. View All Agents assigned in Ticket (Tap on Agent to View Profile) Read Deleted Messages by Agents & Customers Delete Messages (for Agents and customer) Mention Delete reason for each Message (visible to sender only) Delete Support Ticket OR set auto-delete after XX days Set if Agent Can Call Customer in ticket See Rating & Feedback given by Customer in Ticket Detail page Track Ticket Activities Complete Monitoring Support ChatAgent’s Individual Chats
Monitor Agent’s Individual Chats View Chat Room Read All Messages in realtime View Agents Call History View if Agents are Online Read Deleted Messages by Agents See if the deleted message is actually seen by peer Delete Messages (for Agents – with reason) Delete the Complete Chatroom OR set for auto delete after XX days Complete Monitoring Agent ChatAgent’s Group Chats
Monitor Agent’s Group Chats Multiple Agents in each Group created by Agent Read All Messages in realtime View Agents List added in Group Read Deleted Messages by Agents Delete Messages (for Agents – with reason) Delete the Complete Chatroom OR set for auto delete after XX days Complete Monitoring Agents Group ChatRole Manager
Admin can Assign Agents Roles User App Inteface will dynamically change based on the Roles assigned to Agent, Customer Assign the following Roles to -Second Admin, Dept. manager, Agent, Customer :
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View Global Customers / View Dept. Customers / View Global Agents / View All Agents/ View Customer Name & Photo / View Customer Statistics / View Customer contact details / View Agent Name & Photo / View Agent Statistics / View Agent Contact Details / View All Departments / View Department Statistics / Create / Delete Department / Add/ Remove agents / View Global Tickets / View Assigned Tickets / Create New Ticket / Chat with customer / View Joined agents / Schedule calls in Ticket / Change Ticket Status / Close ticket / Reopen ticket / View Global Group Chat / View Dept group Chat/ Create Group Chat / View Global Agent Chats / Start new chat )
