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Features
Live Chats: Use Live Chat / Live Help to get in touch with your website visitors instantly. Ask visitors whether they have questions to help and increase customer satisfaction and sales. Provide premium customer service by chatting live with your customers and giving direct help where needed
Tickets & Help Desk: LiveZilla is the perfect contact platform, even when you are offline. Using a customizable online web form, your website visitors can leave you a message whenever they need your help or want to get in touch with you. LiveZilla will streamline your customer service and improve customer support efficiency by providing your staff with the tools needed to provide effective support.
Monitoring: LiveZilla's integrated real-time visitor monitoring feature enables you to see instantly who's on your website. See who referred your visitors, where your visitors are from (Country, City, Region), what keywords were used to find your site and the path by which they navigate your website.
Automated / Proactive Chat Invitations: Live Chat invitations are powerful engagement tools that can be used by website chat operators quickly and easily to get in (first) contact with their website visitors. Proactive chat invitations can be initiated automatically (based on the powerful LiveZilla event system) or by operators from within the Operator Client at any time.
Chat Bots / Virtual Assistants You can't be online all day and night? Tired of answering the same questions again and again? No problem, just let our Chat Bots get to work when you need a break.
LiveZilla Virtual Assistant is a lifelike agent providing an interactive and personal way for your clients and website visitors to get assistance on your website, 24 hours a day, 7 days a week. You will receive a transcript of each chat by email (you can also join Live Assistant chats invisibly) which will help you to optimize your bots and build up a perfect F.A.Q. database. LiveZilla Live Assistant reduces support efforts significantly, it shortens queues and improves the customer experience.
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