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Akeeba Ticket System Pro

Akeeba Ticket System Pro 5.3.7

ThePurplePeopleEater

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ThePurplePeopleEater submitted a new resource:

Akeeba Ticket System Professional - Akeeba Ticket System Professional

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Support tickets made easy.
Provide support services on your site with Akeeba Ticket System Professional, the easy way. Full HTML editing. Email replies. WYSIWYG email template editing. Multilingual support. And much more!
Take advantage of Joomla!'s powerful nested categories management for your support ticket categories
Tired of typing the same answer over and over? Need a reply template for new support agents? Canned replies to the rescue!

You get...

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ThePurplePeopleEater updated Akeeba Ticket System Professional with a new update entry:

v5.1.1

New features​

  • Improved component menu with relevant quick action

Bug fixes​

  • [HIGH] Attachments directory was breaking when installing an update
  • [HIGH] Cannot see My Assigned Tickets if I am a category-only manager
  • [HIGH] Cannot see the Latest Open Tickets if you are not a global Manager but only have view private OR manager privileges in select categories
  • [LOW] Frontend user selection dialog may be too small to...

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Post automatically merged:

Hi, if you find version 5.1.1, please share. :)
Hi there,
New version added (main download link updated)
 
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raz0r updated Akeeba Ticket System Professional with a new update entry:

Akeeba Ticket System Professional v5.2.3

What's new?​

Bug fixes and minor improvements. Please take a look at the CHANGELOG below.

Changelog​

Bug fixes​

  • [LOW] Wrong grammatical case (nominative instead of genitive) in months in some languages e.g. Greek
  • [MEDIUM] Clients can access their unpublished tickets
  • [MEDIUM] Clients can edit and post replies to their unpublished tickets by manipulating the form data

Miscellaneous...​


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raz0r updated Akeeba Ticket System Pro with a new update entry:

Akeeba Ticket System Pro v5.2.5

Changelog​

Critical bugs and important changes​

  • Cannot create new tickets

Bug fixes​

  • [HIGH] The mail gateway messages were not sent to users sending replies / new tickets over email
  • [LOW] Cannot display CRON logs
  • [LOW] Microsoft Exchange / Microsoft 365 / Office 365 service changes require using an older(!) TLS version

Miscellaneous changes​

  • Address PHP 8.1...

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raz0r updated Akeeba Ticket System Pro with a new update entry:

Akeeba Ticket System Pro v5.2.6

New features​

  • Joomla Privacy plugin

Bug fixes​

  • [LOW] Backend manager note view: Save and Save & Close were swapped
  • [LOW] Backend post edit view: Save and Save & Close were swapped
  • [LOW] Backend ticket view: Save and Save & Close were swapped
  • [LOW] Some ordering values were not applied on frontend
  • [MEDIUM] Plugins not enabled on clean installation

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Not lates but new version

Akeeba Ticket System 5.3.9 Stable​


What's new?​

Accurate PHP CLI path in the Automation page. In the past we were using a generic placeholder /path/to/php or C:\path\to\php to indicate that you needed to replace this with the path to PHP CLI given to you by your host. Unfortunately, many hosts have under-trained first level support staff which can't provide this information, and does not understand the difference between PHP CLI and PHP CGI. We have now added code which tries to identify the PHP CLI binary automatically using our experience of where these files are usually to be found on a very large sample of live and local server environments across all major operating systems (Windows, Linux, macOS, FreeBSD etc.). In most cases, the command line you are given will be one that you can just copy and paste into your host's CRON management page without having to do any thinking, or contacting your host. Simplicity, yay!
You can now include the list of the ticket owner's user groups in manager emails. A new mail variable {OWNER_GROUPS} to list the user groups the ticket owner belongs to in emails sent to managers. This might be useful in uses cases where the user group assignment may have implications in service level agreements, scope of provisioned services (e.g. active subscriptions), etc.
Workaround for Joomla! 5.2 broken mail template layout. Joomla! 5.2 introduced the new Mail Template Layout feature. Unfortunately, this feature is breaking URLs in emails by prefixing them with the site's URL even if they are absolute URLs. Something like https://www.akeeba.com will turn into this jumbled mess https://www.example.com/https://www.akeeba.com. This happens to all URLs in anchor (), link, and a few other HTML tags and affects all URLs which come from an email template variable – even those in mail templates of core Joomla! components such as the users component (think account activation, username reminders, password reset, etc). There was simple no QA done before the release of Joomla! 5.2. While we cannot fix Joomla! 5.2 ourselves and we cannot ask our clients to disable the Mail Template Layout feature (it is a nice feature, despite its shoddy implementation), we can work around the problems it brought with it. We added this workaround, as well as a toggle in the component's Options in case you need to disable this workaround, presumably when Joomla finally addresses this issue.
Bug fixes and minor improvements. Please take a look at the CHANGELOG below.

Changelog​

New features​

  • Accurate PHP CLI path in the Automation page
  • Workaround for Joomla! 5.2 broken mail template layout
  • You can now include the list of the ticket owner's user groups in manager emails
 
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