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SupportCandy + ADDONS

SupportCandy + ADDONS 3.2.1

3.2.1 (SEPTEMBER 25, 2023)​

  • New: Learning Management System (LMS) Plugin Integration Add-On (Premium)
  • New: Organize and categorize your tickets with tags for better management
  • New: Avoid conflicting actions by agents with this new agent collision detection feature.
  • New: New action added in the thank you setting. You can directly open the newly created ticket.
  • Fix: Attachment links in notifications do not show for the attachment custom field
  • Fix: Conditions not working for customer fields
  • Fix: Translation does not work for default filters
  • Fix: Login not working for some users
  • Fix: Reply and close ticket action add an incorrect log
  • Fix: GET /wp-json/supportcandy/v2/tickets API not working
  • Fix: Unable to download docx and zip file attachments on some servers

3.0.8 (OCTOBER 03, 2022)​

  • New: Hooks added for before and after widgets to enable adding custom widgets if required.
  • New: CSS classes added for thread elements to distinguish customer reply or agent reply.
  • Fix: Removed auto-scroll from frontend.
  • Fix: Unable to remove the placeholder from string translations.
  • Fix: Create ticket not working if captcha credentials missing.
  • Fix: Added few missing translation text.
  • Fix: Default value for custom fields Status, Category and Priority is now a required field.
  • Fix: Few framework scripts printing on all pages even if set for custom pages.
  • Fix: Add-on license activation does not work if site_url and home_url is different.
  • Fix: Attachment does not download if site_url and home_url is different.
  • Fix: Multi-select required field validation not working in the ticket form.
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