TaurusHelp - Helpdesk Ticketing System 1.0

TaurusHelp, is a ticketing system that offers a better quality of contact for your clients, having total control of the questions.

Features:

• Totally secured system (SQL injection, XSS, CSRF)
• Built on powerful Custom Framework.
• Passwords are encrypted to make sure your data is safe.

User & Registration System.

• Login System comes with a Forgotten Password page, to allow users to reset their password via email.
• Prevents spam by making sure the email address is unique and valid.
• Passwords are encrypted to make sure your data is safe!
• Users can register for an account using the quick and easy register Popup.

Clients:

• Any register user can login/ forget password.
• Having awesome profile include member information and his tickets.
• Mange or update his information in profile settings.
• Clients can create tickets.
• Client submit a ticket with (subject, message, attachment file).
• Receiving E-mail for each ticket reply with respective ticket status.
• Client Search for his problem in knowledge base section.

Admin Panel:

• Flexible control panel system with full options.
• Only admin role can login admin panel.
• Change website settings(name, timezone, site description,SMTP settings…).
• Change Contact information.
• Manage Members (Edit, Delete, Add and view member information) and change their member role (Regular member, admin).
• Create unlimited departments for articles and manage it(add, edit, delete, view).
• Create unlimited articles for common problems and mange it (add, edit, delete, view).
• Mange tickets and reply on it, mange the status otherwise closed or open and priority of it (hight, low, medium).
• Totally with this admin panel can manage and control every thing appear in website with full option.

Requirements​

• Apache
• PHP 7+
• PHP mysqli extension
• PHP curl extension
• Apache rewrite module

Instructions​

1. Copy TaurusHelp files to your server.
2. Put auth/cache folder to 777 permission.
3. Create database and import taurushelp.sql file.
4. Edit init.php file.

Documentation included in the main file.