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Information: Safety & Support
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08 Dec 2023
Version 3.1.3
Fixed - An error message would show up on Joomla! 4+ when accessing the ticket rating URL.
29 May 2023
Version 3.1.0
Added - 'Global Message Position' and 'Submit Message Position' options allowing you to place messages at the top, bottom or disable their placement.
Added - 'Show Submit Form Headings' option - allows to display headings separating the sections in the 'Ticket - Submit Form' menu item.
Added - 'Thumbs Type' for the 'Tickets - Dashboard' menu item, allowing you to upload images instead of the built-in icons.
Added - 'Show Search' parameter for the 'Tickets - Dashboard' menu item.
Added - 'Show Category Name' option when editing a category.
Added - Option to 'Split Knowledgebase To Tabs' for the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
Added - Choose the 'Top Category' for the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
Added - 'Advanced SEF' option allowing to create /category-name/article-title SEF links for the Knowledgebase.
Added - 'Feedback Section' allowing you to display a 'Was this article helpful?' message at the end of an article.
Added - Limit the number of subcategories displayed in the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
Added - Option to show the category thumb next to the category title when browsing one.
Added - Knowledgebase articles can have 'Draft' versions that can be seen only by staff members.
Added - 'Thumb' option for Knowledgebase articles.
Added - Knowledgebase articles can be tagged and filtered in the frontend based on those tags.
Added - Categories can now show articles either as a list or columns (with a pre-set number of columns available).
Added - Option to auto-calculate the 'Hot' article threshold to 75% of the most viewed article.
Added - Option to skip the 'Consent' checkbox for staff members.
Updated - Tickets can now be deleted from the ticket toolbar (if staff has permission).
Updated - Breadcrumb now shows the current ticket.
Updated - Frontend HTML has been reworked and more classes added to aid in custom styiling.
13 Jan 2023 - Version 3.0.19
Added - 'Reply To' and 'Reply To Name' options for the email setup.
Updated - IP address now takes into account the 'Behind Load Balancer' setting from Global Configuration.
Updated - Bumped minimum requirements to use Joomla! 3.9.0+
Updated - Some CSS declarations for the Dashboard menu item.
Fixed - Captcha rendering on PHP 8.1+ could throw some deprecated notices.
Version 3.0.17 - 02 Sep 2022
Fixed - 'Calendar' custom field date was saved incorrectly if timezone was set to -UTC.
Fixed - Time Spent was calculated incorrectly in the ticket listing view.
